Guarantees
We offer a full no quibble money-back guarantee on all our goods, should any be found to have faults. We will offer a replacement at no cost to the customer or your money back -excluding incorrectly ordered items. Your statutory rights are not affected.

Cancellation, Returns and Exchanges
Refunds and exchanges can not be offered for any opened and used products for hygiene reasons. If you wish to cancel an order you must notify us within the 7 working day period after delivery of your products for a full refund or exchange. We will issue you a full refund to your debit/credit card for the price of any item that you return if your return is received within 30 days of the PURCHASE date if the product is still in its original sealed package and it has not been opened or used.

If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online Hairrazors web-site credit. A full refund would be made within 30 days from cancellation provided the goods are returned to us in their original condition, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your bank or credit card provider will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact our Customer Services at orders@hairrazors.com.

We regret that we are unable to refund original postage & packaging costs. Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage when returning any items to us. Wrap your return in the same packaging in which you received it, and enclose your details and the reason for the return.

All returns should be sent to:

Hairrazors.com
PO BOX 35
Worsley
Manchester
M28 7HR

 We can also be contacted on 0161-737-7382 (Please ask for the website ordering department)

Payment Processing system (Protx)
Protx provides secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK.

Protx has continued to invest in technology to provide its customers with a highly resilient, reliable and functionally enriched ecommerce payment platform. This includes the build of new data sites with hardware and software architecture designed to scale up to the increasing needs of Protx customers.

Transaction Security
All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.